Terms & Conditions

Cancellation Policy

Your appointments are very important to us, each appointment is reserved especially for you. At H-lab we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hours notice for cancellations.
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Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services.

A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance.

Since the appointments are made individually for you, a cancellation fee will apply Less than 24 hours notice will result in a £20 charge

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

• We will contact you to discuss any alterations to your appointment
• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.
• Please do not wash your hair 2-3 days prior to colour services.
• If this is your first colour then please attend our salon for a patch test.
• Please make sure your eyebrows are makeup free when you come in for threading or tinting.